Refund & Cancellation Policy

At BookMyDentist, we strive to provide transparent and fair policies for dental professionals using our platform. This Refund & Cancellation Policy outlines the terms for cancellations and refunds for our dentist empowerment subscription services.

1. Dentist Subscription Services

BookMyDentist offers subscription plans that provide dentists and dental clinics with a comprehensive empowerment system including: enhanced practice visibility, automated patient booking management, AI-powered communication tools, business growth resources, professional development opportunities, and dedicated support. Subscription fees vary based on the plan and features selected.

2. 7-Day Money-Back Guarantee

Within 7 days of initial signup: You are eligible for a full 100% refund of your subscription fee if you are not satisfied with our services, provided:

• Your profile has not received any confirmed patient bookings
• You have not violated our Terms of Service or platform policies
• Your request is submitted within 7 calendar days from the date of payment

To request a refund within the 7-day period, email us with your subscription details and reason for cancellation.

3. Cancellation After 7-Day Period

• After 7 days: Subscription fees are non-refundable. However, your profile will remain active and you will continue to receive all benefits until the end of your current billing period.
• You can cancel your subscription at any time to prevent future renewals. The cancellation will take effect at the end of the current paid period.
• No pro-rated refunds are provided for partial months or unused portions of annual subscriptions.

4. Annual vs. Monthly Subscriptions

• Annual subscriptions: Paid upfront for 12 months. The 7-day money-back guarantee applies. After 7 days, no refunds for the remaining period.
• Monthly subscriptions: Billed monthly. The 7-day money-back guarantee applies only to the first payment. Subsequent months follow standard cancellation terms.

5. Auto-Renewal Policy

• All subscriptions (monthly and annual) automatically renew unless you cancel before the renewal date.
• You will receive email notifications 30 days before renewal (for annual plans) and 7 days before renewal (for all plans).
• To avoid auto-renewal, you must cancel your subscription at least 24 hours before the renewal date.
• If you cancel after the renewal charge has been processed, the payment is non-refundable.

6. Account Suspension or Termination

If your account is suspended or terminated due to violations of our Terms of Service, no refund will be provided. Violations include:

• Fraudulent activity or misrepresentation of credentials
• Harassment or unprofessional conduct
• Failure to comply with professional standards
• Violation of platform policies

7. Refund Processing

• Approved refunds will be processed within 5-7 business days.
• Refunds are credited to the original payment method used.
• Bank processing times may vary (typically 3-5 business days additional).
• You will receive an email confirmation once the refund has been initiated.

8. Force Majeure & Special Circumstances

In cases of unforeseen circumstances (natural disasters, medical emergencies, pandemics, government restrictions):

• Dentists may be eligible for subscription extensions, refunds, or special accommodations
• Documentation may be required (medical certificates, government orders, etc.)
• Each case will be reviewed individually

9. Non-Refundable Items

The following are non-refundable under all circumstances:

• Subscription fees after the 7-day money-back guarantee period
• Auto-renewal charges processed after the cancellation deadline
• Fees for accounts suspended or terminated due to policy violations
• Pro-rated portions of subscriptions when downgrading plans
• Payment processing fees charged by payment gateways
• Setup fees or one-time onboarding charges (if applicable)

10. How to Request a Refund

To request a refund within the 7-day money-back guarantee period:

1. Send an email with the subject line: "Refund Request - [Your Application Number]"
2. Include: Your full name, registered email, application/subscription ID, date of payment, and reason for refund
3. Our support team will verify your eligibility and respond within 24 hours
4. If approved, the refund will be processed within 5-7 business days

11. Disputes & Complaints

If you have concerns about a refund decision or billing issue:

• Contact us with your subscription details and a clear explanation of the issue
• We aim to resolve all disputes within 7-10 business days
• For billing discrepancies, notify us within 30 days of the charge date
• Please contact us before initiating payment gateway disputes (chargebacks)

12. Changes to This Policy

BookMyDentist reserves the right to modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting to this page. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about our Refund & Cancellation Policy: