Privacy Policy

BookMyDentist ("we", "our", "us") is committed to protecting the privacy of dentists, clinics, and patients who use our platform. This Privacy Policy explains how we collect, use, store, and safeguard personal information when you interact with BookMyDentist.org and our associated services.

By using our website or creating an account, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

1.1 Information Provided by Dentists

When dentists create an account or claim a profile, we collect:

• Full name
• Contact information (email, phone number)
• Qualifications & experience
• Clinic locations
• Services & specializations
• Profile photos and documents
• Availability and appointment preferences

1.2 Information Provided by Patients

(For future patient-facing phase)

• Name
• Contact information
• Appointment preferences
• Enquiry details
• Medical or dental concerns voluntarily shared via calls or messages

1.3 Automatically Collected Information

We may collect:

• IP address
• Device information
• Browser type
• Usage activity on the platform
• Interaction logs with our Virtual Assistant
• Cookies (for login and analytics)

2. How We Use Your Information

We use collected information to:

• Create verified dentist profiles
• Connect dentists to clinics
• Manage appointment bookings
• Deliver 24/7 enquiry handling using our Virtual Assistant
• Improve communication between dentists, clinics, and patients
• Enhance platform performance and user experience
• Provide customer support
• Send important notifications or service updates
• Prepare for future patient-facing features

3. Virtual Assistant (VA) Calls & Chats

Our Virtual Assistant may handle:

• Incoming calls
• Chat enquiries
• Appointment scheduling
• Basic information sharing

Call and chat logs may be stored temporarily for:

• Quality improvement
• Accuracy of appointment handling
• Platform monitoring
• Training the assistant based on the S.M.I.L.E. communication framework

We do not sell or publicly share call content.

4. How We Protect Your Data

We use secure technologies to protect your information:

• Encrypted data transmission (HTTPS)
• Secure storage systems
• Role-based access control
• Regular security updates
• Monitoring for unauthorized access

While no online system is 100% secure, we take reasonable steps to safeguard your data.

5. Sharing of Information

We may share your information only in these cases:

5.1 With Your Consent

For example, when a dentist adds multiple clinics or chooses to display public profile details.

5.2 With Service Providers

We may use trusted third-party tools to process:

• Voice calls
• Hosting
• Analytics
• Messaging
• Notifications

These partners are required to protect your data.

5.3 Legal Requirements

We may disclose information if required to comply with:

• Law
• Legal process
• Regulatory request
• To protect safety or prevent misuse

6. Cookies & Tracking

We use cookies for:

• Login sessions
• User preferences
• Platform analytics (anonymous)

You may disable cookies, but some features may not function properly.

7. Your Rights

Depending on your location, you may request:

• Access to your data
• Correction of inaccurate details
• Deletion of your account
• Restriction of processing
• Export of your profile data

8. Data Retention

We retain information only as long as necessary for:

• Operating the platform
• Legal and business compliance
• Future appointment history (for patients)

Dentist profile information remains active as long as the dentist maintains an account.

9. Children's Privacy

BookMyDentist is not intended for users under the age of 18.

10. International Data Transfers

As we prepare for global launches, your data may be processed across different regions. We ensure such transfers follow reasonable privacy safeguards.

11. Updates to This Privacy Policy

We may update this policy from time to time. Changes will be posted here with the updated date.

12. Contact Us

For questions or concerns regarding this Privacy Policy: